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What is Dynamics AX?

Dynamics AX is a piece of business software made by Microsoft. It’s an enterprise resource management—or ERP—program that helps businesses manage the back-end operations that keep it running on a day-to-day basis.

Dynamics AX covers areas like business intelligence, warehouse management, financial management, retail and e-commerce, inventory management, project management, service management, human resources, manufacturing, and distribution. Although it doesn’t boast all the features of a full CRM, it also has some sales and marketing capabilities too.

Dynamics AX is part of the Microsoft Dynamics suite, which contains both ERP and CRM software (which Microsoft now refers to as “apps”).

Originally launched in 2003, the Dynamics suite was made up of five products: Dynamics NAV, Dynamics AX, Dynamics GP, and Dynamics SL, all ERP software; and Dynamics CRM, Microsoft’s customer relationship management software.

Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools. Dynamics 365 launched in 2016, when Microsoft combined Dynamics AX -- its ERP application -- with its Dynamics CRM application. Microsoft was one of the first major vendors to combine the capabilities of ERP and CRM natively.

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